How to Set up Voicemail Drops in Workflows
Automate Your Client Follow-Up with Voicemail Drops
Eventfull can handle voicemail drops for you automatically. Stay in better touch with clients and streamline your follow-up process without the manual work. Here's how to set it up:
1. Once you are in your account click "Automation" from the left side navigation menu.
2. Click on "+ Create Workflow."
3. Click on " + Start from scratch."
4. Create Workflow Trigger
Select a workflow trigger for your call /voicemail drop action. In this example, we have used "Contact Changed" trigger. The Trigger is optional here - we can also add people to this Workflow manually.
5. To add the workflow action, click "+" button
You can either scroll down or search for "Assign to User" action. Click on "Assign to User."
Users
Select user from the drop down menu If you want the calls to go to a dedicated team member (See assigned user's phone number configured.)
If no one is assigned, the calls will go to the phone number you have saved in your business profile as a company phone number. (see Inbound Call Routing - Explained.)
Only Apply To Unassigned Contacts
In the previous step, we choose the team member who will be automatically assigned all the new contacts that enters into this workflow.
Now this toggle option gives you the ability to decide weather you want to assign the newly added contacts to the same user even if the contact is already assigned to any of the team member before it entered into this workflow or you want to stop assigning such contacts.
Save Action
Don't forget to Save action before you go back to the workflow builder page.
6. Adding the Voicemail
Now lets see how to add "Voicemail" action. for that, you will be using the same "+" button to add a new workflow action. Once you see the page with all the workflow actions, scroll down to find "Voicemail" option and click on it to proceed ahead.
Upload File
You can upload the recorded voice using the upload file here. Be sure to click "Save Action" once you have successfully uploaded the file.
Ready to Start Sending Voicemails?
Setup complete? Great! Now it's time to actually deploy this to your contacts and start seeing results.
Don't wing it - let our team guide you through your first campaign.
Our support team will help you optimize your voicemail strategy, ensure compliance, and troubleshoot any issues so you get maximum ROI from day one.
FAQ's
My voicemail file is not working.
1. go to https://online-audio-converter.com/ and upload the voicemail file. Otherwise, you can create a new file here https://www.rev.com/onlinevoicerecorder
2. Select 64kbps MP3, the lower the better
3. Upload back to HighLevel voicemail campaign/workflow
Are voicemail drops legal?
Voicemail drops are legal as long as you have the user's consent before dropping the voicemail. Else they are illegal. The TCPA applies to ringless voicemail drops because they are considered a form of communication that uses an automated dialing system and a prerecorded message. Therefore, you need to have prior express consent from the recipients before sending them ringless voicemail drops. Otherwise, you may face lawsuits and fines from the Federal Communications Commission (FCC) or private parties.
Why am I not able to drop more Voicemails?
Voicemail drop limits ramp up as you spend more time with us.
Day 1: 100 drops per day
Day 2: 200 drops per day
Day 3: 300 drops per day ...
Day 7: 700 drops per day
Day 7 onwards: 2000 drops per day
If you would like to increase these limits, please reach out to our support team.
Do I need any extra registration or verification before sending ringless voicemail drops?
If you already have an LC phone number (or Twilio number) set up in your sub-account and have obtained prior express consent from your contacts, you can start sending ringless voicemail drops right away. No additional legal registration is required beyond compliance with the TCPA and other applicable laws in your region. However, always confirm that your business is following local telemarketing regulations, as requirements may vary.