Your email signature ensures every message you send looks professional and on-brand. There are two ways to set it up — choose the method that fits your access level.
Set Your Own Signature (User Self-Service)
If you have login access to the platform, you can update your signature directly from your profile.
Steps:
- Log in to your account
- Navigate to the Profile tab
- Scroll to the Email Signature section
- Enter your signature text (or paste in custom HTML code if you have a branded signature)
- Click Save
That's it — your signature will now appear on outgoing emails sent from your account.
Frequently Asked Questions
Why is my signature showing up blank in the conversation tab? This happens when you're logged in as an agency user trying to send on behalf of another user. Signatures only appear when you're logged in as the user whose signature is set. As a workaround, send emails through a workflow or campaign instead of manually through the conversation tab.
Can I use custom HTML in my signature? Yes. The signature field accepts HTML code, so you can include formatted text, links, logos, and more.
Does my signature apply to all emails automatically? Your signature applies to manual emails sent from your account. For campaign emails, you'll need to add it using the Custom Values method described above.
If you run into any issues setting up your signature, reach out to your Client Success Manager and we'll get it sorted quickly.